1.1. These General Terms and Conditions (hereinafter "GTC") govern the conditions for booking and providing healthcare services in the field of aesthetic medicine by Eternal Clinic s.r.o., Company ID: 171 01 476, registered office at Chlumčanského 497/5, Libeň, 180 00 Prague 8, registered in the Commercial Register maintained by the Municipal Court in Prague under file no. C 366608 (hereinafter "Provider").
1.2. These conditions govern the contractual relationship between the Provider and an individual – consumer (hereinafter "Client") who makes a service reservation through the online booking system available on the Provider's website.
1.3. The term "Services" refers in particular to consultations, procedures, treatments, check-ups, and other healthcare interventions in the field of aesthetic medicine provided by the Provider.
1.4. By booking an appointment through the online system and paying the reservation fee, a contract for the reservation of the appointment and simultaneously a contract for the provision of healthcare services is concluded within the meaning of § 1724 et seq. of Act No. 89/2012 Coll., the Civil Code.
1.5. These conditions form an integral part of every reservation.
2.1. Reservations can only be made through the online booking system on the Provider's website.
2.2. By submitting a reservation, the Client confirms:
2.3. The contract is concluded at the moment the reservation fee is credited to the Provider's account or upon payment confirmation by the payment gateway.
3.1. Klient je povinen při rezervaci uhradit rezervační poplatek ve výši:
3.2. Rezervační poplatek představuje úplatu za rezervaci konkrétního časového slotu a kapacity zdravotnického personálu.
3.3. Rezervační poplatek je započitatelný na cenu následně poskytnuté služby.
3.4. Neuhradí-li Klient rezervační poplatek řádně a včas, rezervace nevzniká.
4.1. The Client is entitled to cancel or reschedule a reservation.
4.2. If the Client cancels or reschedules:
4.3. An unexcused absence by the Client at the scheduled appointment is treated as a cancellation within less than 72 hours.
4.4. Forfeiture of the reservation fee is not a contractual penalty but rather payment for the reserved time capacity that the Provider can no longer use productively.
5.1. Cancellation or rescheduling of a reservation must be carried out:
5.2. The decisive moment is when the notification is received by the Provider.
6.1. The contract is concluded remotely.
6.2. The Client acknowledges that pursuant to § 1837(a) of the Civil Code, withdrawal from the contract is not possible if the service has been provided in full.
6.3. If the Client books an appointment with a service date within 14 days of the contract being concluded, they expressly request that the service be provided before the withdrawal period expires and acknowledge that the right of withdrawal ceases upon completion of the service.
6.4. In the event of withdrawal before the service is provided, the cancellation conditions set out in Article IV apply.
7.1. The Client is obliged to:
7.2. The Provider is entitled to refuse to perform a service if doing so would be contrary to applicable law or the Client's health condition.
8.1. The Provider is responsible for providing healthcare services in accordance with applicable law and professional standards.
8.2. The Provider shall not be liable for the inability to provide a service due to reasons on the Client's side.
9.1. The Client's personal data is processed in accordance with the GDPR and related legislation.
9.2. Details are set out in a separate document "GDPR" available on the Provider's website.
10.1. Legal relations are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code.
10.2. The Provider is entitled to amend these conditions. Reservations already concluded shall be governed by the version in effect at the time the contract was concluded.
10.3. These conditions take effect on 18 February 2026.
Prague, 18 February 2026
